Return & Exchange Policy
At Le Bonheur Egypt, customer satisfaction is our highest priority. We are committed to providing authentic, high-quality fragrances and delivering an outstanding shopping experience.
1. Eligibility
Customers may request a return or exchange within 7 days of receiving their order, in accordance with applicable consumer protection regulations.
Any issue with the product should be reported within 48 hours of delivery to allow us to investigate and resolve it promptly.
2. Product Condition
To be eligible for a return or exchange, the product must:
-
Be unused.
-
Be in its original condition.
-
Be returned in its original packaging.
-
Include all original accessories (if applicable).
Opened or used products cannot be returned or exchanged unless they have a manufacturing defect or an error occurred on our side.
3. Accepted Cases
Returns or exchanges are accepted in the following cases:
-
Wrong item received.
-
Manufacturing defect.
-
Product damaged during shipping.
-
Incorrect order fulfillment.
4. Shipping Fees
If the return or exchange is due to an error by Le Bonheur Egypt, we will cover all shipping costs.
If the request is made for personal reasons unrelated to our error, the customer is responsible for the shipping costs.
5. How to Request
To request a return or exchange, please contact our Customer Service team and provide:
-
Order number.
-
Reason for the request.
-
Photos showing the issue (if applicable).
6. Refund Process
Once the returned item has been received and inspected, and the request has been approved, the refund will be processed using the original payment method within the timeframe specified by the payment provider or bank.
Notes
-
All requests are subject to review and approval by our Customer Service team.
-
Le Bonheur Egypt reserves the right to reject any request that does not comply with this policy.
-
This policy does not affect any statutory consumer rights under applicable consumer protection law