Return & Refund Policy
At Le Bonheur Egypt, we are committed to delivering genuine, premium fragrances and personal care products crafted to the highest quality and safety standards.
All Sales Are Final (No Return / Exchange Policy)
Due to the nature of fragrances and personal care items, and in accordance with strict health, hygiene, and authenticity regulations:
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All sales are final.
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We do not accept returns, refunds, or exchanges once the order has been delivered and received, including for change of mind or personal preference.
Order Inspection Upon Delivery
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Customers have the right to inspect the package externally in the presence of the courier to verify outer box integrity and product quantity.
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Important: The outer plastic wrap (cellophane), safety seal, and product packaging must not be opened or unsealed during inspection. If the seal is broken or tampered with, the shipment is deemed accepted and cannot be rejected or returned to the courier.
Damaged or Incorrect Items
We only replace items that arrive damaged, defective, or incorrect due to our error. In such cases:
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If noticeable damage is found externally upon delivery, you may reject the parcel directly with the courier.
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If accepted, you must notify our Customer Support within 24 hours of delivery with clear photos and videos showing the shipping label, packaging, and the unopened item.
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Upon review, a replacement or full refund will be processed at no cost to you.